Not helpful at all

<p>am really concerned with the First National Bank services . i have been receiving the pop up offers on FNB app when i log in for a credit card i tried activating it in June and it had a system error . i called the call centre , i could not get assistance . they helped me to do a manual application that got pre approved and later declined with no reason or explanation . The same offer popped up last afternoon yeasterday (01 August 2017) i went through the process and it was approved but when i call the call centre to change my number they can not find it and they saying the can only pick up my old card . the concerning and upaccetable because some might be trying to **** me and there is no trace. This was a big amount of R37 000 approved but i do not know how to trace it and FNB can not assist . They can only help me apply for a new card which they are not even doing it right between the new department and their collections department . Last month i had to ask that they can not assist because am black ???</p>