kT
karabo T
1 reviews | Active since Dec 2011
04 Nov 2015, 09:45
Not happy with unauthorized deductions
I am really not happy at the moment. I see a transaction that was made off my account with no approval or warning. <br> #PMT HONFEE 5 Items on 15/11/02 - R275.00<br> This is the 1st time I encounter such with FNB, i was happy with them but now I am disappointed, I believe as clients we should be consulted about such, not just deduct with no remorse.
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FNB (First National Bank)'s replyOfficial
04 Nov 2015, 11:35Hello karabotg,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 805319.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 805319.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply04 Nov 2015, 11:35
Official
Hello karabotg,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 805319.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 805319.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)