TM
Thuso M
1 reviews | Active since Jan 2019
05 Apr 2019, 09:21
not happy with the service
am so not happy with the fnb service i called in to be assisted via telephone the system kept on saying am not registered for the telephone banking funny part is that last month i called in and was assisted now that we dont have the time to go to the branches at all time thats why we have technology this is just bad service how can we trust banks with our money if even there system its just *** am moving to a better bank am tired of this bank the fees are even too high am closing all my accounts when am going to the branch we can have such poor service this is so unacceptable
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FNB (First National Bank)'s replyOfficial
05 Apr 2019, 10:37Good day Thuso,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply05 Apr 2019, 10:37
Official
Good day Thuso,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)