NL
Nani L

1 reviews | Active since Jul 2015

16 Jul 2015, 10:49

not Happy with service

requested for a change of date on credit card debit order date form 25 to 30th of every-month, just to change the date they told me it takes three months to change.<br> don't know what they have to do for three months just to change the date on the system.<br> and it is available for the user to change it on online banking but not allowed to the user very disappointing by the way they gave the answer saying it takes three months to do.one of the leading banks of South Africa, and their service is very poor the customer. would like to cancel with the FNB bank once my credit card interest is cleared.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Jul 2015, 12:04
Official
Hello Nani_85,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 723189.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)