not happy with promise made

I opened my account on the 21st of January 2016 with FNB Vereeniging branch, to be told that they have got a special running with the gold cheque account that you get a FNB connect sim card that will be loaded with R400 airtime and 1.2g of data. i ported my number on the sat the 23rd of January at the same time i lost R500 of my existing airtime, i could not load any airtime as i was told that it can only be done through my FNB banking app.<br> I was then told that the it will take 10 working days from the time that my salary goes in that the airtime would be loaded on my phone, we are now sitting on the 10th of the month and i was then told again today that it will take 10 working days. This is really bad service and i am very unhappy, i will not refer another person to FNB as this such false advertising.