Not happy with FNB! terrible service!

I'm not happy with FNB's service - honestly extremely disappointing!

I have been with fnb for well over 12 years now and am shocked for the first time at their lack of urgency and their absolute refusal to assist.

On Friday the 23rd April, I made a request for a reversal of a transaction of R1000... and to date it has not been reversed, NO one is willing to assist me, I get transferred to several different departments, via the phone lines, the fnb secure chat, not to mention that to date I have used approximately 200 rand in airtime, holding for this person, explaining my situation to 7 different people via phonecall, only to be transferred and transferred and transferred....

I have given up, initially I made the error of transferring the 1000 from my savings pocket to a CBS legal account - Revolving Loan which gets paid by my debt review company every month. this 1000 is still sitting in the account and cannot reverse it from my side as it is locked due it being under debt review.

R1000 is alot of money especially now, I was told 7 working days, and to date...nothing! this is absolutely unacceptable... how hard is it to just reverse that money back into my account? its not like its not being paid every month by my debt review company, there is no reason to withhold that money!

Il remove this review once I have that money returned to my account!

Cara Hulley is the name