Not happy with FNB ***** department

FNB ***** department can not trace ***** that is taking place under my account. I have canceled my card 3 times already but the Ipay ***** people are still taking money in my account. My problem is no one from FNB will take the time to call and update how far they are with the investigation. Now here is the money that went off my account

17 February R500 - Ipay Ref *** 17 February R800 - Ipay Ref *** Still pending in my account 26 February Ipay 1000

Can I be refunded my money, because it looks like I will go from pillar to pillar every week, it does not look like they will be able to assist me at all. Now I should trust them with my money if they cant trace this ***** people.

I am not happy with FNB, I wish to change the bank soon so that I don't have such extra stress in my life.