NOT HAPPY WITH FNB

I decided to move over to FNB in good faith, I was promised my gold card would be delivered at my offices between 12 and 14:00 as it is friday ! 14:00 came and went and i am still stuck without a bank card on a friday afternoon. I phoned in twice and was promised i will get a call back as the driver is in the area. Its almost 17:00 and still awaiting a call as its time to go home.Except for the fact that I have been inconvenienced to be without any bank card over a weekend I am extremely dissapointed in thinking that this is the way a new client gets treated, makes me wonder how the relationship with my new bank will go forward as they cannot even stick to a simple promise to deliver a bank card to my work adress.