Not happy with ebucks consultant

I recently bought a ticket from Ebucks Travel for an international flight. Afterwards I realised it was quite restrictive - cant upgrade and cant select seats. I complained and Ebucks called and apologised for the experience and indicated that they do offer flexi saver tickets. The consultant was supposed to get back to me. Received no call back. I complained again. A consultant by the name of Yashika Doonarain contacted me via email only and asked me for time and date of phone call. I was surpised she couldnt pick it up on the system and expected me to go thru my call log - I told her to go through her system for the details. She said they dont offer flexi saver tickets and offered to give me ebucks for the experience and still insisted on the time and date of phone call. So I gave her these details thinking she will listen to the recording and still come back to me as she kept insisting on it. She did not provide feedback on the call and I asked her what is the way forward wrt the misinformation given by ebucks and is ebucks going to apologise for the misinformation. She did not respond to this or apologise for this and simply focused on stating the some ebucks will be processed for me as a gesture of goodwill. I appreciate the ebucks however she did not APOLOGISE for what the previous consultant did after she kept insisting for the phone call details. Its like she kept insisting for the phone call details, she received it with sequence of events and then did not apologise or do anything with that information. All she said was that the ebucks will be processed.