Not Happy with ebucks

I haver not received my ebucks for changing my statements to emailed statements.I have gone to the branch at 4 Merchant Plave and updated my details 3 Months ago and was to everything is now fine.( Still not received ebucks ) .Then two months ago I called the FNB Call centre and was told it is now updated and I will recieve the ebucks.Last month nothing,no ebucks.I called last week and was told ,this time by senior call centre agent that this will be fixed and they will call me bcak by last Thursday. AND STILL NOTHING.