RM
Rumani M
1 reviews | Active since Nov 2010
28 Dec 2025, 11:29
Not happy with bank charges
I am writing to express my disappointment with the bank charges and amounts deducted while I was using my FNB account in Botswana this past weekend.
I understand that the exchange rate is approximately R1.27 to P1. However, upon reviewing my transactions, I noticed that some amounts charged exceed what would reasonably be expected based on this exchange rate. This has caused concern, as the deductions appear to be significantly higher than anticipated.
I would appreciate a clear explanation of how these charges were calculated, including any additional fees or foreign transaction charges that may have been app****. I kindly request that this matter be reviewed and clarified at your earliest convenience.
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Rumani M's updateReviewer Update
30 Dec 2025, 17:22I am not satisfied with the response I received regarding my query.
I was sent an amount of R1,744 with the explanation that this is what was charged to my account. However, this figure does not align with the detailed breakdown I have, which shows multiple excessive deductions that do not make sense. The amount provided does not accurately reflect what was actually charged.
To further verify this, I changed to using my other South African account, and the charges incurred there were nowhere near the amounts deducted from my FNB account. This clearly indicates a discrepancy that has not been adequately addressed.
Given that I will be working on several projects in that country going forward, I am seriously reconsidering continuing to use your services if these unexplained charges persist. I cannot justify enduring such costs without a clear and reasonable explanation.
I request a suitable resolution to this matter, including a proper breakdown and clarification of all charges app****. I am genuinely unhappy with how this has been handled so far and would appreciate this issue being treated with urgency.
RM
Rumani M's update30 Dec 2025, 17:22
Reviewer Update
I am not satisfied with the response I received regarding my query.
I was sent an amount of R1,744 with the explanation that this is what was charged to my account. However, this figure does not align with the detailed breakdown I have, which shows multiple excessive deductions that do not make sense. The amount provided does not accurately reflect what was actually charged.
To further verify this, I changed to using my other South African account, and the charges incurred there were nowhere near the amounts deducted from my FNB account. This clearly indicates a discrepancy that has not been adequately addressed.
Given that I will be working on several projects in that country going forward, I am seriously reconsidering continuing to use your services if these unexplained charges persist. I cannot justify enduring such costs without a clear and reasonable explanation.
I request a suitable resolution to this matter, including a proper breakdown and clarification of all charges app****. I am genuinely unhappy with how this has been handled so far and would appreciate this issue being treated with urgency.