TR
Tshepo R

1 reviews | Active since Oct 2016

01 Nov 2018, 09:32

Not happy at all with FNB... would love to move all my account to a bank that knows what they are doing

I have probably had the worst experience ever where services are concerned with FNB and would have moved from this bank already if it was that easy.

About 3 weeks ago I had to close my account and open a new one, and request the bank to assist with switching my debits. This went completely wrong and as a result I had to contact some of my service providers to inform them of the changed banking details. I had to pay some via EFT as well.

During this time I have been contacted by the debit switching department, who I must say seem to be clueless as to what they are supposed to do. I thought all had finally been sorted out until I received an sms from FNB this morning to notify me that my homeloan debit had been rejected.... I cannot explain how irritated and angry seeing that sms made me. What made it worse was that it's an account with the same bank yet the debit switching for that account was missed.

I am convinced FNB is one of the worst banks and wish I had realised this before all the mess I'm having to deal with now.

Regards, Tshepo

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Nov 2018, 10:11
Official

Good Day

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***