not happy

FNB payment not reflecting I have been with FNB for more than 10 yrs and all has been going well until AUGUST 2020. I have paid my dstv account via FNB App (28 AUGUST 2020)as i always do but the amount is not reflecting on dstv side. The payment was made on 28 August 2020 at 8:00am but even after 48hrs it still does not reflect.. my dstv services was disconnected, made 2 payments 1 for 549 and one foe 20 and the one for 20 rand is reflecting but no trace from FNB where the amount was paid except that the reference number is shown. FNB should know that i got proof of payment from them that an amount was paid to a service provider, but still the payment doesnt reflect at multi choice