DV
Donita V

1 reviews | Active since Jan 2010

03 Jul 2015, 10:31

Not Happy!!!

please explain to me how can you sit on documentation for 2 months just to discover a problem when the bond/registration is supposed to be lodge.<br> <br> how is it all fair to the client if the deal falls through because of the tardiness on the bank side?<br> <br> i honestly thought because i am a private client that i would be look after - but now the deal is about to fall through because of your lawyers?? i am not getting any service!!!<br> <br> who is going to recover my cost? or pay for the extra fees? - are you just going to pull up your shoulders and say sorry? not our problem?<br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jul 2015, 10:57
Official
Hello LadyangeL,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 715851.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)