Not good nor bad

I had issues with FNB charging me odd amounts for unpaid Items, then in July they decided not to debit the insurance premium while money was there and during the month they charged me R110 for unpaid insurance premium.

I phoned the contact centre, I got through to lady called Keke and explained the situation and she would not want to listen and defended FNB as if its her parents store without doing all the checks, and I don't know what happened she went mute and I kept talking to myself until I hanged up.

FNB IVR its **** on the other end whenever you want to be transferred to a consultant IVR kept sending me back Until I said I want to cancel. I managed to get Ndivhuwo, She managed to escalate the case for me in less than 3 minutes talking to her, while the other consultant I wasted my 12 minutes for nothing.

Ndivhuwo managed to sort out my query and got it sorted out.

I am still looking for a better bank, FNB I lost interest, their IVR system is the worst I've ever came across, their systems are dull, they used to be on top of the game,,

I cannot even get Ewallet withdrawn at retail outlets and nor can I use Virtual card to withdraw if I lost my card, Its 2021, 5G its implemented and such small hurdles cannot be sorted out??