NOT GOOD ENOUGH FOR FNB

Really very disappointed with FNB. I have a private banker that never gets back to me and no one else can help me. I really need urgent help but clearly am not good enough anymore. What more do i have to do to get someone to call and assist me. I called my banker a month ago, leaving messages and to date he has not come back to me. I called yesterday and was made to hang on for about 15 minutes while having to listen to the conversations the bankers were having. Called again this morning only to be told that i have to speak to my banker who never gets back to me. Can't wait to close my account with FNB. VERY BAD SERVICE