Not good enough FNB!!! 5 weeks later and I'm still paying for your mistake.

Still not good enough FNB!!! Why am I still being punished for your mistake? My arrangement with your collection's agency (Gronewald Lubbe) was for R650. YOU failed to switch my debit order across, after assuring me that it will be done, and the account went into arrears. YOU then deducted just under R3500 from my account and I spent 5 weeks trying to get the matter resolved and the funds returned. The only time I ever hear anything back from FNB is when I post a review on "hellopeter". (It really seems as though the department monitoring "Hellopeter"is the only department at FNB that actually cares about their customers) Finally, after countless phone calls and having to put up with seriously unhelpful call center operators in almost every single department (Keagen Dollie), you eventually processed the refund.

BUT, you only refunded me around R1500 and I was told that the balance will be kept by FNB for the months that were "missed". I'm sorry but this is completely unacceptable. As I keep saying, the payment arrangement I made with Groenewald Lubbe was for R650 per month. This was based on what I can afford. It is not my fault that the account went into arrears YOU promised me that everything will be handled when I switched to FNB and that I shouldn't worry. YOU messed up, not me. And now you still won't fully refund me?

I have now had enough of paying for your mistake. I expect the remaining amount, that you are "keeping", to be refunded immediately. I have requested numerous times to speak to a team leader or manager and I have yet to get one on the line. On the 17/05/2019 Keagen Dollie promised me that his manager would call me back within an hour, I'm still waiting.

Just another promise that FNB didn't keep. No surprise there.