Not Good enough

I'm so upset as I write this that I am shaking! On the 26th of March 2022 a transaction came off my account for Apple Itunes. I have no Itunes transactions whatsoever. I immediately contacted the bank to dispute and was given a ***** case number and told I need to wait 14 days for feedback. Today when I ask for feedback I am told the transaction doesn't exist and then i'm told it was marked as a google transaction and that the agent has rectified it and escalated to the team. Are you telling me that in two weeks, not a single thing has been done to investigate this matter?? And this transaction came from a virtual card by FNB. A virtual card which has a security code that is supposed to change every hour. So how was this transaction even possible? Not Good enough! You allowed someone to take my money and now I must wait while you investigate? Not good enough, FNB.