NOT GOING THE EXTRA MILE

I put through an eWallet inquiry in April 2015 as R800 was sent to my husband on different occasions. The was an error with the Florida ATM and he did not receive the cash on both occasions. The R800 was debited off my account and not been reveresed till today!!<br> <br> I've been dealing with different staff, following up on this, Gwendoline Martins is the Operations Manager, Leonie Abdol is the Branch Manager have been the current staff, I've delt with. They are NOT going the extra mile to assist me, as I request a refund for the R800. <br> <br> Its been a prolonged frustrating 7 month inquiry, which NOT ACCEPTABLE!<br> <br> Uts been 2 days since the last feed back I received from both Oprations and Branch Manager's.<br> <br> For a bank that proudly announces: \How Can We Help You"<br> <br> Please could someone with more proffessional client servise assist me to solove this matter.<br> <br> Thnk you"