CL
Charlene L
1 reviews | Active since Sept 2017
12 Feb 2020, 19:41
Not giving Ebucks points as they claim at Engen
So i have putten petrol in on the 28th of Jan yet still have not received my ebucks for it. I was always told by FNB staff that i only have to swipe my card and i will get it. Yesterday when i tried talking to them from my banking app i was told to call during working hours??????? So FNB from how many people have ****** their ebucks, because this is not the first time you have done this to me???????
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
13 Feb 2020, 14:13Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
***
FNB (First National Bank)'s reply13 Feb 2020, 14:13
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
***