1 reviews | Active since Feb 2014
Not giving attention to urgent problems
<p>FNB managed to reverse the ********** transaction on my credit card by pickaflick.co, yet pickaflick.co managed to debit my credit card again, this time it happened on the 08/02/2017 for the amount of R687.91. I sent in a dispute form, but didn't get any response from the bank. To make matters worse I have made a transaction on the 11th Feb 2017 that I was unable to cancel afterwards, I informed the merchant afterwards that I regretted the transaction and that it should be cancelled and reversed, yet the merchant ignored my request fully. It was the amount of R24081.96 and the merchant is First Clear. First Clear also supp**** my credit card details to certain merchants in the UK,(explains all the ********** transactions from Muvflix and Pickaflick) Can the bank please cancel and reverse these two transactions ASAP? I would appreciate urgent attention and action on these two matters.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
