Not getting service and financial adviser did not pitch for our appointment

I am extremely frustrated with FNB at the moment.

I went into the branch I always use, so that I could chat to a financial adviser on which investment would suit my situation best. I was told when I got to the branch that I needed an appointment, and when I asked where I could make the appointment I was told they don't make appointments in-branch???

A bit disappointed and confused, I left my details with the lady at the door, so that the financial manager could get hold of me to make an appointment. not a problem.

He in turn called me and made an appointment. And then never showed up! Without so much as a phone call too apologize or reschedule!

Then I decided I will call ahead of time to make an appointment and again was told I cannot.

All I wanted was a little advise from my bank on what to do with the money I have to invest. I'm pretty sure that's a standard service for a financial institution.

I will be investing my lump sum else where. Very frustrated over something that could have been sorted out in 30 min. Disappointed.