Not getting help I need

I opened my daughter a future Bank Account with FNB. In May this year she turned 18 and was advised that she is now responsible for this account. I was told to bring her in to do paper work, I told them she's unavailable as she's a 1st year student studying at UFS. In June when she came home for holidays, we went to the bank for her to complete all documents required. A week later the money was still not transferred, I went back to the bank they asked for an affidavit. I did that still no money was transferred. I've followed up with the Bank more than 5 times, catching a taxi to the bank and still nothing. Now they saying my daughter needs to sign more documents, I asked them to email them so I can email to my daughter because she's at Varsity, still this hasn't been done. I went again today and was told the guy who is assisting me is on leave and will only be back in October. From June till now 9th September it's excuse after excuse. FNB Jabulani Mall is very useless, no one is helping me, my daughter needs her funds, I'm a single parent and we needs these funds.

Charlotte Tsetsewa