Not for the guy on the street

<p>Hi People. I believe in sharing my experiences with others so that they can make an informed decision. FNB ripped me off, I went into the bank to ask for a 3 month bank statement and I never realised that the period I requested wasn't in the so I headed back and got the correct one and when I checked my online account, I was charged R78.00 for the first request and again R78.00 for the correct one. So basically I'm paying for a mistake that some random loser made. I am now in a situation where I need to get my bank statement again but I can't afford to pay another R78.00 for 3 pages. What is worse is that I can't do it online or on their FNB Mobile App ( which won so many awards, I wonder how?) because I have to have airtime on my phone to do that...!!!??? The reason for that is that I have to enter *120*321*???*06569# to continue with the transaction... Why? What is the point of accessing the App or the website if you still have dial that code to take airtime? So I've realised that this bank isn't for me our anyone who wants to save. I must add that they have great services like e-wallet and withdrawing from your account without a card but if you compare the pro's and con's that I'm afraid this bank is NOT for you!!! I'm changing to Capitec because there is transparency and banking is much simpler...</p>