Not feeling the love

<p>I have a premier account with FNB. At the beginning of october one of my vendors put a debit order through twice. As a result I went over my limit for about a day. AS a result I dont get the rebate on my interest rate and I lose out on ebucks points, which would have put me in another tier. THe mistake was not mine. Although I understand that FNB was not at fault either,but surely an exeption can be made. Its not like it happens every month, it was a once off thing. I tried writing to the channel email and received no response and chatting with the APP is not very easy.</p>