Not existing service

After 19 years of being a loyal client that have always proudly advocated FNB’s Private Banking the service experience remains well below par.

My Private Banker is very well aware of my ongoing frustrations which I’ve also voiced amicably at multiple face-to-face meetings at Port Side.

I’ve further learnt from my family, close friends and colleagues who are also Private Wealth clients that my service experience of late is not unique and that I’m not alone in no longer feeling like a valued client.

Apart from all the previous issues, which is also minuted following my last meeting with my Banler, it is now the 9th of Sep and am still waiting for a response on 2 request sent on the 1st and 2nd of September respectively. This is quite simply unacceptable.

I have also requested a meeting with my Banker and the head of Private Wealth via the FNB App Private Wealth Service Desk and discussed that the meeting arrangements will be made today, but this has also not materialised.

Is the only way to get some service or a response to complain on a public forum? I’m lost for words at the absolute disregard for your clients.