NOT EVEN THE MANAGERS KNOW HOW TO ASSIST

I made a payment in error on the 26.10.15 I then contacted FNB on the 28.10.15 to assist with the reversal I filled in a form and emailed it through like I was told they then told to me go from one department to the next then told to go to the branch on the 03.10.15 I went and saw the service and sales manager Aveshni Naidoo who then logged a claim from her side and she told me to wait 24 to 48 hours only to have to call the call centre myself to follow the lady told me there is nothing they can do I must contact the bank that I made the payment in error into and let them help Nedbank said that FNB needs to send a recall before they can help but this was done on the 28.09.15 only to be sent around I then contacted FNB's operational manager Jenine who told me they would send my complaint to the regional office to assist but that no body in the entire FNB knows how to help. Today Aveshni calls me to say the bank can not assist me and that there is nothing they can do.<br> So I am now left with this money gone. FNB made me run around for almost three weeks and now they say they cant help what nonsense is this they a bank they should know how to do a reversal!!! I need this money back...