Not even bad service. No service at All

On the 22 or 23rd of January 2024, I upgraded my account to the FNB Aspire Current Account. I was advised that the courier would contact me to make delivery arrangements and that the upgrade and delivery were free of charge. Today (31 Jan 2024), I have still not received a call about the card, so I took it upon myself to call in, the consultant advised me that my card has not been ordered and that the delivery is not free of charge, basically, the upgrade has not taken place. I've been waiting for nothing!. Totally unacceptable.