Not enough consultants and slow service

I switched from ABSA bank to FNB last year after hearing about their good product offering.<br> Unfortunately, a good product does not make up for the TERRIBLE service I've had there thus far.<br> Of all the times I visited the branches, only once was satisfactory.<br> Since then, it has gone from bad to horrible.<br> I have been to the branch at the Brackenfell Hyper three times.<br> Each time there had been extremely long lines of people, with only very few of the consultants available.<br> I understand that you need to take lunch. But surely if there is 10 desks for service consultants, there cannot only be THREE available to help more than 15 people! <br> The last time I was there, there wasnt even enough chairs for everyone waiting for one of the 3 consultants to assist them. Granted, the lady that greets everyone at the door tried to manage the situation but HOW on EARTH do you allow 7 of your 10 consultants to go on lunch at the SAME time over you RUSHHOUR??? I sat there for 30min before only 1 person from the line before me got helped! Take a page from your phone consultants who are excellent. I cannot comprehend how you think this is acceptable. Change your system and quick. Everyone was upset.<br>