Not earning any ebucks on platinum credit card

Hi<br> <br> I upgraded my gold credit card to a platinum credit card not that long ago. I was offered the upgrade regularly, and after checking the benefits, I decided to upgrade mainly because of much higher ebucks earnings. After spending quite a lot of money on my credit card in the last month or two, I realized that my ebuck earning are not really moving much. I wrote a mail to the premier banker asking why this is happening, and whether we can do something about the money that was spent that I have not been earning the ebucks on. Sanelisiwe Viola Sithole gave me a short answer saying that I am not earning ebucks because my cheque account is Gold, and my credit account is Platinum, and that is why I am not earning ANY ebucks on my credit card. He asked if they can upgrade my cheque card. That is it. He didn't address my question about getting reimbursed for ebucks that I have been cheated out of. I then responded with a mail, and asked him the same questions again. He has not responded to me since. I am now being ignored after getting a short, matter of fact answer from the \premier banker". I have been with FNB for a long time"