Not delivering my credit card

FNB appointed DSV couriers to deliver my card. They made an appointment to deliver the card on Monday between 8h00 and 10h00. All my appointments were scheduled in a way for me to be at the office as I have to take delivery of my card in person. They did not pitch. At 17h10 the driver phoned to deliver but I was not at the office anymore. Then he rescheduled the appointment for 9h00 on Tue. Again he did not show up. I phoned FNB and the delivery team had the courier phone me. They had some excuse and again rescheduled for 8h00 today. Once again nobody delivered my card. I phoned FNB again and they transferred me to the courier company who could not find my card (it was actually not even the correct courier company. They I got hold of the correct company who kept me holding on for 15min trying to get hold of the driver who then said he will be on his way right now. It is very bad service and extremely frustrating as my account is 'dormant' as I do not have an active card registered on my account. So for longer than a week I have had no access to my funds or able to transfer money and to top everything, the courier company appointed is very sub standard. I am very disappointed!