Not customer centered

I just want to open my business account. 2 in contact requests logged, 1 phone call and a complaint to them....and today they asked me to fill out paperwork I already emailed them 3 days ago. Still no response from any representative to even try to assist me. I'm sure it's been more than 7 working days. I can't move forward with my business because of them, in fact I will take my business elsewhere. Perhaps a bank that can pick up a phone or read their emails. So sad!!