Not contacting me as promised and bad attitude

on 01/04/2015 i went in to fnb lakeside mall and opened a new account with fnb and was promised free debit switching, a few days later i was contacted by Benny who said he still needs 1 signature from me and so i went in and did so, a few days later Benny contacted me again and said i need to come in again as he hasnt done my fingerprint verification and I then questioned him with regards to my debit switching Benny then said he would find out and give me a call that same day weeks went by and i never heard from him again in the meantime i app**** online for a personal loan and recieved an sms that a consultant will contact me soon (and was preapproved) days went by and nothing so on saterday 02/05/2015 i went into the branch to query my debit switching from benny who in return gave me a bad attitude and i also queried regarding the personal loan whereby up to date i still havent had any joy with this bank with nothing and now i am realy considering just closing the account and cancelling the loan application and to never do any business with any Fnb