CS
Carel S

1 reviews | Active since Aug 2015

18 Nov 2015, 18:18

Not competent to use for a Business

I have spent again the whole day chasing after FNB for additional business services, app**** online but after a week of no reply phoned them, call centre is unprofessional, uninformed and unfriendly with no luck, spoke to a supervisor for a qualified person to phone me back. Received a call and were advice because I have not been with FNB for more than 6 month I cannot get any services, have no interest in looking at my previous banks history. My advice is to not move to FNB. They invited you with their advertising ( not performing on internet banking) but when it comes to the push (opening an account, doing banking business or getting any services) there is none and you will regret it and it will cost you more , including you sanity .

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Nov 2015, 08:12
Official
Hello BB700,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 815279.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)