GN
Gift N
1 reviews | Active since Oct 2019
01 Nov 2022, 15:48
Not clear about My R8000😢
My favorite bank has disappointed me. On the 26th of September I withdrew R8000 from an FNB ATM and nothing came out. I went inside the branch to open a query case and they said it would take 2 weeks to a month for investigation into the matter. They asked if they could block my card and send me the new one whilst investigation continues and I said yes. I called them today (01 November 2022) and the only answer they could give me was that "our investigation shows nothing wrong on our side".
My new card got delivered, but I'm still not clear about my R8000. I need a clear answer. I'm not happy at all. I Love FNB but may I please have clear answers? Thank you
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Gift N's updateReviewer Update
02 Nov 2022, 10:12I still have not gotten any help from you guys. Instead your consultant called to tell me that the issue was logged incorrectly by the branch. She said they logged my query under ATM dispute instead of ATM *****. She referred me back to the branch to let them know. Now I must go and fix the mistake done not by me but by the branch? Are you guys aware how many people are complaining about FNB here on Hello Peter? You have to sort this mess out quickly because you are loosing hundreds of clients daily. I'm also on my way out!
GN
Gift N's update02 Nov 2022, 10:12
Reviewer Update
I still have not gotten any help from you guys. Instead your consultant called to tell me that the issue was logged incorrectly by the branch. She said they logged my query under ATM dispute instead of ATM *****. She referred me back to the branch to let them know. Now I must go and fix the mistake done not by me but by the branch? Are you guys aware how many people are complaining about FNB here on Hello Peter? You have to sort this mess out quickly because you are loosing hundreds of clients daily. I'm also on my way out!