1 reviews | Active since Mar 2015
Not changing beneficiary!
<p>I have askes numereous times for the bennificiary to be changed on my FNB Life policy! Just again got my annual statement showing nothing has been changed! What happens when I die? I pay these premiums to make sure that my husband doesn't have to worry about thses things. BUT instead - FNB would like to keep someone else as the beneficiary! This is pathetic!!!!! (to say the least!)</p> <p> </p> <p>Rather cancell the product if you refuse to change my details!!!!</p>
Good day Ms. Viljoen,
Thank you for responding to our email in relation to this complaint. Please accept our humblest apologies for the lack of response hereto.
We had subsequently escalated the matter to our colleagues at FNB Life and have since received confirmation that they have tried contacting you but were not successful in reaching you.
They have also confirmed that they have updated the following information on both you policies :
- Title, Surname, email address and Cell number.
- They have also emailed your updated Policy schedule.
Please acknowledge receipt of the Policy schedule and confirm if the information is exactly the way you want it.
Looking forward to hearing from you.
Regards
Robert Bodiba
Manager: FNB Enterprise Complaints
Good day Ms. Viljoen,
Thank you for responding to our email in relation to this complaint. Please accept our humblest apologies for the lack of response hereto.
We had subsequently escalated the matter to our colleagues at FNB Life and have since received confirmation that they have tried contacting you but were not successful in reaching you.
They have also confirmed that they have updated the following information on both you policies :
- Title, Surname, email address and Cell number.
- They have also emailed your updated Policy schedule.
Please acknowledge receipt of the Policy schedule and confirm if the information is exactly the way you want it.
Looking forward to hearing from you.
Regards
Robert Bodiba
Manager: FNB Enterprise Complaints