Not bothered to help - as usual!

Tried to send data to a prepaid top up contract phone and got an error saying the number is invalid. I called Premier Banking - the glorified call centre who are only good for transferring the call and they put me on to Internet Banking call centre. The idiot on the phone says that the owner must phone Vodacom because she's not allowed to top up cos it's a contract. I tried to explain to her what a top up contract is and told her the owner had also topped up with her own Standard Bank account via Internet Banking so the problem was obviously with FNB. Her words to me were \I can't answer why"<br> <br> Seriously?!?!?!!!!"""