***** NOT BEING INVESTIGATED AND CHARGES BEING ACCRUED

On Thursday, 11 December, I noticed an amount of R79 was deducted from my account for a purchase on Amazon (I am not subscribed to any of their services nor have I ever made a purchase). I had R24 in my account, which left my account in arrears of -R54. When I requested a dispute of this transaction, my card was cancelled - probably much easier than investigating because then they can make money off of you through charges. On top of my account already being in arrears, they charged me R160 for a replacement card - because my account is in arrears, they charged me R140 for unpaid items. When I requested why they even approve purchases when there is insufficient funds, they spun me some bull**** story of "available balance". I am currently -R477 in my FNB account because of charges they are taking, all because of a *****elent transaction which was not my mistake! So I am basically paying FNB to sit and do nothing about the ***** and they are pocketing. You are *****ing people's money for your convenience. This is unacceptable FNB, and I expect you to sort this out.