Not been attended to for our Merchant machines

Okay so the problem started on Wednesday last week, I phoned FNB helpline and told them that our business speedpoint machine is not working, they gave me a reference number and said that someone would come in the next day.....I am still waiting it has been a week since then, I have been phoning everyday and nothing has been done....Really frustrating as a business we need to have card facilities that work. Everyone pays by card nowadays.

Really irritated and frustrated,

Just want it to be sorted out today !!!!!!!!!!!