Not been able to get help from FNB

We have been trying to get a statement and they telling us about the app and at time their app is not updating the statements, and if we ask them to send the statements thru they tell us they will be charging us 40 per statement. I am so mad because we used to access the statements without an app. To remind you not all the customers have or know how to use the technology. So we went there more than 3 time for same thing and did not get help. And even the head office is not reliable. Thinking o changing banks.