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Neel N

1 reviews | Active since Mar 2009

16 May 2016, 13:04

Not bankers but rogues

<p>I recently received R30 000 cash for the sale of my motorbike. I went into FNB where i hold multiple banking accounts. There was firstly no one on the floor to assist me as everyone was busy. There were no deposit slips and no one to guide me as a customer. I went into the bank and to the teller and deposited the cash into my savings account. Only to be surprised today to see i was charged R493 for a deposit!!!! Please explain to me why i left Standard Bank to move to a bank that cheats me and robs me of my hard earned money??? Had your teller or anyone at the bank informed me of this i woud have make an alternate arrangement to deposit the money, How am i as a client able to make an informed decsision if you do not have staff to assist me???? I want my money back or i am closing all my accounts with you, I will also ensure that i get my partner to close her 2 accounts and everyone in my immediate family as well!!!! utterly disgusted</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply16 May 2016, 13:57
Official
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback. The reference number is 923099 . Regards Complaints Resolution Melinda Duvenhage Email address: *** Tel number: *** (option one)
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Neel N's update17 May 2016, 07:08
Reviewer Update
Called by Julie from the branch - ABSOLUTELY PATHETIC SERVICE FROM HER - doesn't know how to speak or treat people