Not available on public holidays!!!

<p>So a friend of mine sent me money using eWallet on 24/12. My eWallet pin had expired by the time I could go out to draw the money later that day. The ussd code to obtain a new code doesn't work on my phone. I then tried calling someone to assist me. It is the 26/12 already and STILL I cannot get hold of the eWallet department for a new pin AS THEY ARE NOT AVAILABLE ON PUBLIC HOLIDAYS!!!! Ii have been on calls running into 15min at a time waiting for someone. I have been calling, emailing, laying queries even calling other departments to assist and STILL no luck! I now have to wait until 28/12 to get a new pin!!! 5days later!!!This is ridiculous! You should at least have a backup plan for emergencies! What if someone is in dire need for that money and needed assistance as their life depends on it?! I have been very proud of FNB, but I now know that this bank does not have their ducks in a row. This is the first time I have been let down and by the looks of the reviews of other people, it won't be the last. </p>