sM
sibusiso M

1 reviews | Active since Apr 2017

28 Apr 2017, 13:21

Not attending to my ***** report

<p>Hi </p> <p>This morning as i was check my account online as ussual , I saw a strange debit of R99 and I then phone ***** number . surprusngly i was told to phone the other number which is for telephone banking. I was tranfered and no answer there and holding for 44min and there is only music there.</p> <p> </p> <p>I feel like FNB does not protect its customers against ***** as there is no system in place to help. next time teh ***** poeple will take all my Salary and FNB wont do anything about.</p> <p> </p> <p>i have been using FNB for a number of years and nerver experience this.</p> <p> </p> <p>My money is not safe with FNB AT all. I prefer calling as township branches are useless.</p> <p> </p> <p>I need someone to call me urgently. </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Apr 2017, 13:45
Official

Good day Mr. sbusisom123

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***