GM
Gugu M

1 reviews | Active since Dec 2010

26 Mar 2015, 13:01

Not at all your fault but you helped me a lot

I've had R89 debited from my account. The first incident was on the 20.02.2015, I checked on my online statement and found the contacts for the company that's debiting me. Upon calling them REVOLUTION MARKETING, I spoke to their manager Ashley who assured me that they'll reverse the money and not debit me again. Well they did again on the 20.03.2015. When I tried calling them as I was now infuriated, no one wanted to talk to me, they kept on hanging up. I then sent an email to FNB, the rep**** that someone will contact me in 24 business hours. Someone did call me and we were able to stop and reverse the debit order swiftly and all was done with only just one email and a confirmation call back. Thank you FNB so much! BUT I think you should warn your clients about unauthorized debit orders from *****ed companies that are not even registered

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Mar 2015, 13:51
Official
Hello shentisha,

Thank you for this posting, feedback of this nature is always appreciated.

We are truly glad to hear of the wonderful service you have received from our staff.
***.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)