Not assisting me with downgrading my account

Item: FNB (First National Bank)
Rating: 1
Author: Chantelle B

I have asked them a couple of times to downgrade my account and all they end up doing is forwarding it to my private banker who never responds to any emails sent to her ********** I moved banks but due to the devices I still have with FNB I can't close my account. So I asked them to downgrade it to the cheapest account you have. Because they never downgraded it I had to pay R400 towards the account fees! Please downgrade my account already!

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

19 Oct 2017, 17:04

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply19 Oct 2017, 17:04

Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

Chantelle B's updateReviewer Update

23 Oct 2017, 10:11

Hi Naomi, no one from FNB has phoned me yet and I am worried that I am going to be charged ANOTHER R400 for just having the account (not even using it). Please sort this out ASAP!!!!! I am very unhappy with this service.

Chantelle B's update23 Oct 2017, 10:11

Reviewer Update