Not assisted

I called FNB Mall of Africa on Tuesday 17 June to speak to my business manager about a query on my business account. I called in the morning and was advised that both Bonolo ans Anele were busy, so the lady that took the call took my details and advised one of them would contact me.

With no call back from them, I decided to call the branch back on the afternoon after 13:00. When I called *** ##), a lady answers the phone and says "hello" so a bit confused I ask who I'm speaking to, she asks who I want to speak to. Confused at this point thinking I might have called someone's private number, I ask where I'm through to, the lady pauses, then hangs up.

Si I try calling 5 times after that with no answer. I'm yet to receive a call back from anyone and still have an unanswered query.

I did try the online chat option, but they referred me to the branch.