Not assisted

I opened my gold cheque account with islamic banking via telephone last week... i was moving to FNB based on a trusted referral from a friend who banks with FNB as well... and i received my gold cheque account card today, which was good service delivery... i tried logging onto FNB online banking... i was unsuccessful so i made a call to FNB customer service which became 3 calls, one for 3 minutes, 9 minutes and 12 minutes... i was transferred a few times, until i was about to be transferred again when they dropped the call and had not called back... i sent an email request to be contacted and gave a brief description of my dilemma, i have not heard back... no one in customer service could assist me regarding such a simple matter as activating my card in order to change my login details and pin... it was also mentioned that my card activation required my fica docs, which i was aware of and was in my possession when my card was delivered to me today but the courier guy did not take it, even after asking him if he needed them from me... i would have liked to be assisted quicker, without being transferred so many times... and i would have liked that the consultants were more flexible to answer simple questions about card activation and logging onto FNB online banking.