Not approved loan that was paid.

I would like to write a review about FNB personal loans dep and FNB it selfs So yesterday i received a message from FNB that the personal loan have been approved and will be paid into my acc.

The night before 09 December 2022 I have tried to reject the debit order mandate but I couldn't because there was a system error. The next morning the mandate expired and I suspended the mandate, which I do have proof of. So after an hour trying to get hold of them ( I have asked them to call me back just to find out, after the 6th time, they cannot phone me back) I spoke to a guy and explained to him that I do not want loan but still they have paid out the loan, so he advised that I must transfer the money back, which I did, and he said that I will take 7 days to close this acc. Just so that you know I am bussy applying for a home loan and if this will impact my negatively with regard to the home loan, this will not be the last you will hear form me.

Also just would like to mention that the consultant said I have approve the new mandate so I asked which one because I have not received anything??? In fact the only mandate that was there I have suspended, he said he can't tell all he can say it approved, he said I must wait 7 days for the account to be closed and ended the call...

I would just like to make something clear, I did not accept anything unfac I have declined and suspended the mandate. FNB loans you will have to make sure that this loan if off my account immediately..

The only people that was at the most of help was the people at the FNB horizon view shopping center with address (26 & 27, Horizon View, Roodepoort, 1800) man they really the best, I drive past 2 FNB branches to get to them because the will always gou out of there way in order to assist you to the best of there abilities and knowledge. Really they are the best.