1 reviews | Active since Feb 2016
Not an \active\" policy..."
I was forced to take out life insurance cover when I app**** for my bond via FNB. Now that my bond has been fully paid for several years already, I am trying to cancel the life insurance that goes with it. After numerous mails to [Email Removed] the latest reply I got is: \Please note that this client does not have an active policy with us.\" I immediately rep**** that money is being deducted from my account as we speak and that it has been deducted EVERY MONTH for the last 12 years!!!! I demanded to know why money is being deducted and that I want the deductions to stop immediately and refunded .....because this I consider theft!! I am talking about R1 213 per month. The only reference I have to prove it - is FNBLIFEEFTSL***64490.....which I think is clear to see that it is a FNB life product, right?<br> <div><br></div><div><em>(Supplier name changed from FNB Insurance Brokers to First National Bank by Hellopeter.com)</em></div> "
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 874917.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 874917.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
