1 reviews | Active since Nov 2012
Not all your customers have SA ID number
Could you guys please fix your Telephone menu as it requires the clients to enter their SA ID number before they are put through to the agent. You guys have a lot of foreign nationals that bank with you and it's unfair that we can't get through cause your call center doesn't cater for us. Please address this.
Hello AndyCuben
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello AndyCuben
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***